Safety Center

Safer dating starts before you meet

• There is no substitute for acting with caution when communicating with a stranger who wants to meet you.
• Do not put your last name, personal email, home address, phone number, workplace, financial information, or other identifying details in your profile or early messages.
• Stop communicating with anyone who pressures you for personal or financial information, asks for money, promotes an investment, or tries to move the conversation off Pair immediately.
• For a first meeting, tell a friend or family member where you are going and when you expect to return. Meet in a busy public place, arrange your own transportation, and do not agree to be picked up at home.
• Trust your instincts. You may decline or end an introduction at any time without explaining why.

Report and block

You can report or block a member from an active introduction in the Matchmaker. Blocking ends the active introduction and prevents new matches between the two accounts. Reports are retained for safety review. You can also email safety@datewise.io or hello@datewise.io. Include screenshots or an introduction identifier if you have them, but do not put urgent or highly sensitive information in email.

If there is immediate danger, contact local emergency services. Do not wait for a Pair report to be reviewed.

Zero-tolerance conduct rules

Pair prohibits harassment, threats, stalking, hate or discriminatory abuse, sexual exploitation or non-consensual sexual content, impersonation, fraud, financial solicitation, trafficking, doxxing, and attempts to evade a block or suspension. We may remove content, restrict introductions, suspend an account, preserve evidence, and cooperate with lawful requests where appropriate.

If we ban a member because we believe the member used a false identity or posed a significant fraud risk, our policy is to notify affected members clearly by email or in-product message as soon as practicable and no later than three days after the ban. Never send money or financial account information to another member.

Pair is AI, not a person

Pair, the companion and coach, is an artificial-intelligence system, not a human. The people offered through Matchmaker are real members; Pair itself is not. The chat identifies Pair as AI at the start of an interaction and repeats that notice during a continuing interaction. Pair can misunderstand you or produce incorrect or incomplete information, so do not treat it as professional advice.

Self-harm and crisis-response protocol

Pair is not a crisis service, therapist, medical provider, or emergency dispatcher. Automated safeguards look for clear signals of suicide, self-harm, immediate danger, abuse, and certain substance emergencies in messages sent to Pair. When a signal is detected, Pair is designed to stop coaching or matchmaking, show relevant human-staffed crisis resources, and record a limited safety event for audit and follow-up. Matchmaking and non-safety prompts are paused after a detected crisis event.

Automated detection can miss context or trigger by mistake. Chats are not continuously monitored by a clinician, and contacting Pair does not contact emergency services. In the United States, call or text 988 for the Suicide & Crisis Lifeline, text HOME to 741741 for Crisis Text Line, call 1-800-799-7233 for the National Domestic Violence Hotline, or call 911 for immediate danger.

Privacy and support

Safety reports and crisis events may contain sensitive information. Read the Privacy Policy and Consumer Health Data Privacy Policy for how this information is used, shared, retained, and deleted.